Job Description
Join our dynamic remote team as an immediate hire Customer Support Specialist! We're seeking motivated professionals to provide exceptional service from the comfort of your home office. Equipment provided includes laptop, headset, and software. Enjoy flexible scheduling while making a real impact in a fast-growing tech company. Hiring now – start your remote career in San Diego today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Maintain high customer satisfaction metrics
- Participate in ongoing training and product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Basic technical troubleshooting knowledge