Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and become part of our award-winning team! We're hiring immediately for 100% work-from-home positions in San Jose, CA. Help us deliver exceptional experiences to global clients while enjoying the flexibility of remote work. No commute, no office politics—just impactful support and growth opportunities.
What You'll Love:
- Immediate start date with comprehensive onboarding
- Competitive hourly pay plus performance bonuses
- Full benefits package including health/dental/vision
- Monthly stipend for home office equipment
- Flexible schedule with core hours (9 AM - 3 PM PST)
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat
- Resolve technical issues and product-related questions
- Document interactions and maintain CRM records
- Collaborate with Tier 2 engineers for complex escalations
- Contribute to knowledge base articles and training materials
- Meet/exceed SLA targets and customer satisfaction metrics
- Participate in weekly team training and improvement sessions
Qualifications
- 1+ years customer support experience (remote preferred)
- Proficiency with Zendesk, Salesforce, or similar CRM tools
- Excellent written/verbal communication skills
- Ability to troubleshoot technical issues independently
- High-speed internet connection and quiet workspace
- Associate degree or equivalent certification
- Experience with SaaS products or cloud services