Job Description
Join our award-winning support team as a Remote Customer Support Specialist in Kansas City, MO. This immediate hire opportunity offers full remote flexibility with competitive benefits and career growth. We're seeking a tech-savvy professional to deliver exceptional service to our Fortune 500 clients. Enjoy a modern virtual workspace with comprehensive training and ongoing mentorship. Perfect for candidates with 1-2 years of experience ready to accelerate their career in a dynamic environment.
Responsibilities
- Resolve complex technical issues via phone, email, and chat channels
- Document cases accurately in Salesforce CRM system
- Collaborate with engineering teams to escalate critical bugs
- Train new customers on product features during onboarding
- Analyze support metrics to identify process improvements
- Maintain 95%+ customer satisfaction score targets
- Participate in weekly team innovation workshops
Qualifications
- 1-2 years customer support experience
- Proficiency with Zendesk/ServiceNow ticketing systems
- Strong troubleshooting skills for SaaS applications
- Excellent written and verbal communication skills
- Ability to work independently in remote settings
- Basic knowledge of HTML/CSS for web troubleshooting
- Valid US work authorization and quiet home office setup