Job Description
Join our dynamic team immediately as a Remote Customer Support Specialist in Denver! We're seeking tech-savvy professionals to deliver exceptional service from home. This full-time position offers competitive pay, flexible scheduling, and immediate onboarding. Enjoy Denver's vibrant lifestyle while building your career with industry leaders.
Why Choose Us? Comprehensive training, career advancement opportunities, and a supportive virtual environment. We value work-life balance and provide all necessary equipment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system with precision and timeliness
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify upsell opportunities for premium services
- Maintain product knowledge through continuous training modules
- Meet/exceed monthly KPIs for resolution time and quality
- Participate in daily team stand-ups and monthly reviews
Qualifications
- 2+ years customer support experience in SaaS or tech industry
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Strong problem-solving and conflict resolution abilities
- Previous remote work experience preferred
- Valid Colorado work authorization