Job Description
Join NexusConnect Solutions as a Remote Customer Support Specialist and become part of our award-winning team dedicated to transforming client experiences from home. We're seeking empathetic problem-solvers to deliver exceptional service while enjoying Long Beach's coastal lifestyle without the commute. This immediate-hire opportunity offers full-time remote work with competitive benefits, flexible scheduling, and career growth potential in a dynamic tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system and identify process improvement opportunities
- Collaborate with technical teams to resolve complex escalations within 2-hour SLA
- Maintain detailed knowledge base of products/services and update weekly
- Contribute to team performance metrics (average handle time, first contact resolution)
- Participate in bi-weekly training sessions on new features and compliance protocols
Qualifications
- 2+ years customer support experience in remote or hybrid environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office setup
- Associate degree or equivalent technical certification
- Availability to work flexible hours including weekends (rotating schedule)