Job Description
Join our award-winning team as a Remote Customer Support Specialist in Milwaukee! We're seeking dynamic professionals to deliver exceptional service from home. Enjoy flexible hours, comprehensive benefits, and career growth opportunities. No commute needed—just your dedication to customer excellence. Apply today and start your journey with us!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document cases accurately in CRM systems while maintaining strict data privacy
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to revenue targets
- Maintain 98% SLA adherence across all communication channels
- Participate in weekly training to enhance product knowledge
Qualifications
- 2+ years in customer service or support role
- Proficient with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills
- High-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Experience with remote work tools (Slack, Zoom, Asana)
- High school diploma or equivalent; associate degree preferred