Job Description
Join our dynamic remote team as an immediate-hire Customer Support Specialist! ConnectPro Solutions is seeking tech-savvy communicators to deliver exceptional service from the comfort of your Oklahoma City home. This full-time role offers flexible hours, comprehensive training, and rapid onboarding. Help us revolutionize customer experience while building a rewarding career path with growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to escalate complex issues
- Conduct product training sessions for new customers
- Monitor support tickets and maintain SLA compliance
- Identify trends to improve service processes
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Microsoft Office and remote collaboration tools
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends