Job Description
Join our award-winning team as a Remote Customer Support Specialist in Columbus, OH! We're hiring immediately for motivated professionals to deliver exceptional service from home. Equipment provided – including ergonomic chair, dual monitors, and noise-canceling headset. Enjoy full benefits, flexible scheduling, and career growth opportunities.
Why TechFlow?
- Industry-leading onboarding and training
- Health/dental/vision insurance from day one
- 401(k) with 6% company match
- Paid time off and company holidays
- Monthly remote team-building activities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Utilize Salesforce and Zendesk to document interactions and track issues
- Collaborate with Tier 2 engineers for complex technical escalations
- Identify process improvements through weekly feedback sessions
- Maintain SLA targets: <15s response time, <8hr resolution
- Participate in quarterly product knowledge workshops
Qualifications
- 3+ years B2B customer support experience
- Proficiency in CRM platforms (Salesforce preferred)
- Exceptional written/verbal communication skills
- Home office setup with reliable 50+ Mbps internet
- Ability to work 9am-5pm EST with 2-hour core availability
- Experience with SaaS products or cloud infrastructure
- Google IT Support Professional Certificate required