Job Description
Join our award-winning team as a Remote Customer Support Specialist in Tampa! We're urgently hiring motivated professionals to deliver exceptional service from home. This immediate hire opportunity offers competitive pay, full benefits, and flexible scheduling. If you're passionate about problem-solving and thrive in remote work environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95%+ satisfaction rate
- Maintain detailed case notes in CRM systems and document resolution processes
- Collaborate with cross-functional teams to escalate complex technical issues
- Meet/exceed KPIs including average handle time and first contact resolution
- Proactively identify service gaps and recommend process improvements
- Train on proprietary software and industry-specific protocols
- Support 24/7 rotational schedule including weekends (4 shifts/month)
Qualifications
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication with neutral English accent
- High-speed internet (50+ Mbps) and dedicated home office space
- Ability to type 45+ WPM with 98% accuracy
- Valid Florida driver's license for occasional on-site meetings
- Must reside within Tampa metropolitan area
- Availability for immediate start (within 72 hours of offer)