Job Description
Join our dynamic remote team as an Immediate Hire Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service from the comfort of your home office. This full-time role offers competitive pay, flexible scheduling, and comprehensive training. Be part of Detroit's growing tech community while making a real impact on customer satisfaction.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and shipping requests using Salesforce CRM
- Document interactions and maintain accurate customer records
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics (25+ resolved cases per shift)
- Identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote setting
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends
- Type 45+ WPM with strong attention to detail