Job Description
Join Fort Worth Tech Solutions as an immediate hire Remote Customer Support Specialist! We're seeking motivated professionals to deliver exceptional service from the comfort of your home office. This is your chance to start a rewarding career with a growing tech company that values work-life balance and professional growth.
As a key member of our support team, you'll resolve customer inquiries, troubleshoot technical issues, and maintain high satisfaction standards. We provide comprehensive training, flexible scheduling, and a collaborative virtual environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Troubleshoot technical issues for software and hardware products
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to escalate complex issues
- Meet monthly performance metrics for resolution times and satisfaction scores
- Continuously update product knowledge through training materials
- Identify opportunities for process improvements in customer workflows
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or technical support experience
- Proficient in CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving abilities with attention to detail
- Excellent verbal/written communication skills in English
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Flexible availability to cover extended hours and weekends as needed