Job Description
Join our dynamic team as a Remote Customer Support Specialist and become the voice of our brand! We're seeking empathetic problem-solvers to deliver exceptional experiences to our global clientele. This fully remote position offers immediate start and competitive compensation. Enjoy flexible hours while making a tangible impact in a fast-growing tech environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system with precision and attention to detail
- Collaborate with technical teams to resolve complex escalations
- Proactively identify process improvement opportunities
- Train on proprietary software and industry best practices
- Maintain SLA metrics for response and resolution times
Qualifications
- 2+ years in customer support or related field
- Proficiency in Zendesk/ServiceNow or similar platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environments
- Strong troubleshooting abilities with logical approach
- Reliable high-speed internet and quiet home office
- US work authorization and CA residency required