Job Description
Join our award-winning remote team as an Immediate Hire Customer Support Specialist! Apex Solutions Group is seeking tech-savvy communicators to deliver exceptional service from home. No commute, flexible schedule, and comprehensive training provided. Help shape our client experience while advancing your career in a dynamic, growth-oriented environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining data accuracy
- Collaborate with technical teams to troubleshoot complex issues
- Identify upsell opportunities for service enhancements
- Adhere to SLAs with average 15-minute response time
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (remote preferred)
- Proficient in Microsoft Office and CRM platforms
- Exceptional written/verbal communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Shift flexibility including weekends (4-day workweek option available)