Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and launch your career today! We're hiring immediately for fully remote positions serving clients across Indianapolis, Indiana and Illinois. This is your chance to work with cutting-edge technology while enjoying the flexibility of home-based work.
Why TechFlow Solutions?
- Industry-leading training and career advancement
- Comprehensive benefits package (health, dental, vision)
- Flexible schedule with core hours 9am-3pm EST
- Latest tech equipment provided
- Collaborative virtual team environment
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Diagnose technical issues using remote access tools and knowledge base
- Document all interactions in CRM system with detailed notes
- Collaborate with engineering teams to escalate complex issues
- Maintain product expertise through weekly training modules
- Contribute to process improvement initiatives
- Support 24/7 on-call rotation (1 week per month)
Qualifications
- 2+ years customer service or technical support experience
- Proficiency with remote desktop tools (TeamViewer, AnyDesk)
- Exceptional written and verbal communication skills
- Ability to troubleshoot hardware/software issues
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space
- Must reside in Indianapolis, IN or Illinois
- CompTIA A+ or equivalent certification preferred