Job Description
Join our award-winning team as an immediate hire remote Customer Support Specialist! We're seeking motivated professionals in Wichita to provide exceptional service from home. Enjoy flexible scheduling, competitive benefits, and career growth opportunities. No commute required – just your dedication to helping customers succeed.
What We Offer:
- Comprehensive paid training
- Health/dental/vision insurance
- 401(k) with company match
- Paid time off & holidays
- Home office equipment stipend
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM system
- Collaborate with technical teams for complex issues
- Maintain 95% customer satisfaction rate
- Meet daily performance metrics
- Identify upsell opportunities
- Participate in team training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Proficient with Microsoft Office Suite
- Excellent verbal/written communication
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Ability to work independently
- Background check required