Job Description
Join our award-winning remote team immediately! Apex Global Solutions is urgently hiring Customer Support Specialists for fully remote positions based in Oklahoma City. Enjoy flexible hours, comprehensive benefits, and the opportunity to work with cutting-edge technology—all from home. This is a direct hire position with rapid onboarding and competitive compensation.
Why Apply Today?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Paid time off and holidays
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Resolve technical issues for enterprise software clients
- Document cases accurately in CRM systems
- Collaborate with cross-functional teams to resolve escalated issues
- Meet key performance metrics (CSAT, resolution time)
- Contribute to process improvement initiatives
- Maintain strict confidentiality of client data
Qualifications
- Minimum 2 years customer support experience
- Proficiency with Zendesk/ServiceNow CRM platforms
- Strong written and verbal communication skills
- Ability to work independently in remote setting
- High-speed internet connection required
- Experience with SaaS products preferred
- Available for flexible shift coverage
- Associate degree or equivalent experience