Job Description
Join Omaha Connect Solutions' award-winning remote team as an Immediate Hire Customer Support Specialist. We're seeking passionate individuals to deliver exceptional service from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting Fortune 500 clients. No commute, no dress code – just results-driven work with growth opportunities.
Why Join Us?
- Full-time remote position with immediate start
- Comprehensive health benefits after 30 days
- Performance-based quarterly bonuses
- Professional development stipend
- Home office equipment allowance
Responsibilities
- Handle 50+ daily inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM and diagnostic tools
- Document cases accurately in Salesforce with detailed notes
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Collaborate with Tier 2 engineers for complex escalations
- Participate in weekly training on product updates
- Maintain productivity metrics (AHT: 6-8 min, FCR: 85%)
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in remote/hybrid setting
- Proficient in CRM platforms (Salesforce experience a plus)
- Exceptional written/verbal communication skills
- Typing speed: 45+ WPM with 98% accuracy
- Reliable high-speed internet and quiet workspace
- Ability to work evening/weekend shifts (2 days/month)
- Must pass background check and drug screening