Job Description
Join Our Remote Team in Oklahoma City – Hiring Immediately!
NexGen Solutions is seeking a dedicated Remote Customer Support Specialist to join our dynamic team. Enjoy flexible hours while delivering exceptional service to clients nationwide. This is an immediate hire opportunity for motivated professionals who thrive in remote work environments.
Why Work With Us?
- 100% remote work with flexible scheduling
- Competitive salary and comprehensive benefits
- Career growth in a rapidly expanding tech company
- Supportive culture with regular virtual team events
Responsibilities
- Respond to customer inquiries via email, chat, and phone with exceptional professionalism
- Resolve technical issues and provide product support to diverse client base
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Continuously improve support processes through feedback analysis
- Meet monthly performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent; associate’s degree preferred
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Strong problem-solving abilities and technical aptitude
- Self-motivated with ability to work independently in remote setting
- Reliable internet connection and quiet home office space