Job Description
Join our award-winning team as a Remote Customer Support Specialist in North Carolina! We're hiring immediately with all equipment provided – no upfront costs. Enjoy the flexibility of remote work while delivering exceptional support to enterprise clients.
What We Offer:
- Complete remote setup: Laptop, headset, and software provided
- Competitive salary + performance bonuses
- Comprehensive health benefits (Day 1)
- Paid training and career advancement
- Flexible schedule with core hours (9 AM - 3 PM ET)
Responsibilities
- Resolve technical issues via phone, chat, and email for Fortune 500 clients
- Document cases in Salesforce with detailed resolution notes
- Collaborate with Tier 2 engineers for complex escalations
- Maintain 95%+ customer satisfaction metrics
- Adhere to SLA targets for first-contact resolution
- Participate in daily standup meetings and knowledge sharing
- Contribute to process improvement initiatives
Qualifications
- 2+ years in customer support or technical support role
- Proficiency with CRM platforms (Salesforce preferred)
- Strong troubleshooting skills for Windows/Mac OS
- Excellent written and verbal communication
- High-speed internet connection at home office
- Ability to work independently and manage time effectively
- Experience with ticketing systems (Zendesk/Jira)
- CompTIA A+ certification or equivalent