Job Description
Join Our Remote Team Today! Immediate Hire Opportunity in Portland, OR
Apex Solutions Group is seeking a dynamic Remote Customer Support Specialist to deliver exceptional service to our clients nationwide. This full-time, work-from-home position offers immediate start for qualified candidates in the Portland metro area. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while representing a leading tech solutions provider.
Why Work With Us?
- Immediate onboarding with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and flexible scheduling
- Home office equipment stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat within 15-minute SLA
- Resolve technical issues using remote access tools and knowledge base resources
- Document cases accurately in CRM system and maintain client relationship records
- Collaborate with Tier 2 support for complex technical escalations
- Contribute to continuous improvement of support processes and documentation
- Meet/exceed quality metrics including CSAT scores and first-contact resolution rates
- Participate in daily team huddles and bi-weekly training sessions
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce, Zendesk) and remote desktop tools
- Exceptional written/verbal communication and problem-solving skills
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating in virtual team settings
- Must be available to start immediately and pass background check