Job Description
Are you ready to join a dynamic team where flexibility meets excellence? Sunshine Tech Solutions is hiring a dedicated Remote Customer Support Specialist to join our Miami-based workforce. Enjoy the freedom of a 100% Work From Home environment with the convenience of weekend shifts.
As a key member of our support team, you will help our clients navigate technical challenges, ensuring a seamless experience from the comfort of your home. If you are based in Florida and looking for a role that offers stability, growth, and remote work perks, apply today!
Responsibilities
- Provide exceptional, empathetic, and timely customer support via phone, email, and live chat.
- Resolve complex technical inquiries and escalate issues to senior management when necessary.
- Manage customer accounts and accurately update ticketing systems.
- Collaborate with the Miami-based team to ensure consistent service quality across all time zones.
- Document all interactions and resolutions in our CRM software.
- Identify trends in customer feedback to help improve our products and services.
Qualifications
- High school diploma or equivalent; Associate’s degree preferred.
- Must reside in Miami, FL or be willing to work within the Florida time zone.
- Previous experience in customer service or technical support is a plus.
- Reliable high-speed internet connection and a dedicated workspace.
- Ability to work flexible schedules, including weekend shifts and holidays.
- Proficient in Microsoft Office Suite and Google Workspace.