Job Description
Are you a night owl looking for a stable, high-impact role?
Apex Data Systems is seeking a dedicated Remote Customer Support Specialist to join our growing team based in Oklahoma City. If you thrive in quiet environments and enjoy solving complex technical issues for our clients, this is the perfect opportunity for you.
We offer a competitive benefits package, flexible remote work arrangements, and the chance to work with cutting-edge technology in a supportive environment.
Responsibilities
- Manage a high volume of incoming tickets and inquiries via chat, email, and phone during night shifts.
- Diagnose and troubleshoot software and hardware issues to ensure seamless client experiences.
- Escalate complex technical issues to the senior engineering team when necessary.
- Document all interactions, resolutions, and troubleshooting steps in our CRM system.
- Collaborate with cross-functional teams to identify product improvements and process enhancements.
- Maintain a professional and empathetic tone while assisting users with technical difficulties.
Qualifications
- High school diploma or equivalent required; Associate degree in Computer Science or related field preferred.
- 1-2 years of experience in a customer support, helpdesk, or technical support role.
- Must be available to work night shifts (e.g., 10:00 PM - 6:00 AM or 11:00 PM - 7:00 AM).
- Strong troubleshooting skills with basic knowledge of Windows and macOS operating systems.
- Excellent written and verbal communication skills in English.
- Self-motivated with the ability to work independently in a remote setting.