Job Description
Join Florida Connects Inc. as a Remote Customer Support Specialist and launch your career in tech with zero prior experience! We're seeking motivated individuals to provide exceptional service to clients across Florida and beyond. This fully remote position offers comprehensive training, flexible hours, and a supportive virtual environment. Perfect for recent graduates, career changers, or anyone seeking a stable remote job with growth opportunities. Enjoy competitive compensation, health benefits, and a chance to build foundational skills in customer service and digital toolsâall while working from anywhere in the Sunshine State!
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and empathy
- Resolve technical issues and provide product guidance using internal knowledge bases
- Document customer interactions accurately in CRM systems
- Collaborate with cross-functional teams to address complex customer needs
- Continuously improve service quality through feedback and training
- Meet performance metrics including response times and resolution rates
- Participate in weekly virtual team meetings and skill development sessions
Qualifications
- High school diploma or equivalent (college students welcome)
- No prior experience requiredâcomprehensive training provided
- Strong written and verbal communication skills
- Proficiency with basic computer applications and internet navigation
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Customer service mindset and problem-solving aptitude
- Must be authorized to work in the United States