Job Description
Join our award-winning remote team in Austin! We're urgently hiring motivated individuals for entry-level customer support roles with zero experience required.
At Austin Tech Solutions, we believe in nurturing talent. Our comprehensive training program will equip you with all necessary skills to succeed in a fully remote environment. Enjoy flexible hours, competitive benefits, and career growth opportunities while making a real impact from home.
Why Austin Tech Solutions?
- Industry-leading onboarding program
- 100% remote work environment
Responsibilities
- Provide exceptional customer support via email, chat, and phone
- Resolve technical inquiries for our SaaS platform users
- Document cases accurately in our CRM system
- Collaborate with senior team members on complex issues
- Meet daily productivity and quality targets
- Participate in weekly training sessions
- Contribute to team improvement initiatives
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent
- Strong written communication skills
- Reliable high-speed internet connection
- Ability to work independently and manage time
- Basic computer proficiency
- Customer-focused mindset
- Must be authorized to work in the US