Job Description
Join InnovateKC Solutions as a Remote Customer Support Specialist and launch your tech career in Kansas City! We're seeking motivated individuals with no prior experience to deliver exceptional service. Work fully remotely while building foundational skills in our dynamic, growth-oriented environment. Enjoy competitive pay, comprehensive training, and career advancement opportunities within our Kansas City-based team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions using CRM systems
- Collaborate with technical teams to troubleshoot issues
- Contribute to knowledge base improvements
- Meet performance metrics for response times
- Participate in ongoing skills training sessions
- Support product launches with updated information
Qualifications
- High school diploma or equivalent
- Strong written and verbal communication skills
- Proficiency with basic computer applications
- Ability to learn new technologies quickly
- Customer-focused mindset and patience
- Reliable home office setup with internet access
- Availability for flexible scheduling including evenings