Job Description
Are you looking for a rewarding career in customer service with the flexibility of working from home? Horizon Support Solutions is hiring Remote Customer Support Specialists to join our growing team. We value dedication and provide a comprehensive training program for new hires.
Why Join Us?
- Equipment Provided: We supply a high-performance laptop, headset, and monitor to ensure you have the best tools to succeed.
- No Experience Needed: We train you from the ground up. A positive attitude and willingness to learn are all you need to get started.
- Flexible Schedule: Work from the comfort of your home in the Columbus, OH area.
As a Remote Customer Support Specialist, you will be the face of our brand, assisting clients with their inquiries and ensuring their satisfaction.
Responsibilities
- Client Interaction: Handle inbound and outbound customer calls and emails with a focus on empathy and problem-solving.
- Technical Support: Utilize the company-provided equipment to troubleshoot basic technical issues and guide customers through solutions.
- Record Keeping: Accurately document customer interactions and feedback in our CRM system.
- Quality Assurance: Meet and exceed performance metrics for call quality and average handling time.
- Product Knowledge: Stay updated on product features and company policies to provide accurate information.
- Team Collaboration: Communicate effectively with team leads and peers to resolve complex escalations.
Qualifications
- No Prior Experience: A high school diploma or GED is required; prior customer service experience is a plus but not mandatory.
- Home Office: You must have a dedicated workspace and a quiet environment free from distractions.
- Internet: Reliable high-speed internet connection (minimum 25 Mbps).
- Computer Skills: Basic proficiency with Microsoft Office Suite and web browsers.
- Communication: Excellent verbal and written communication skills with a professional telephone demeanor.
- Availability: Ability to work flexible hours, including weekends and evenings, as needed.