Job Description
Join our award-winning remote team at Apex Solutions Group as a Part-Time Customer Support Specialist. We're seeking empathetic communicators to deliver exceptional service while enjoying flexible remote work from anywhere in Pennsylvania. This 20-hour/week role offers competitive pay, comprehensive training, and opportunities for growth in a dynamic tech environment. If you're passionate about problem-solving and value work-life balance, apply today to become part of our innovative team!
Responsibilities
- Resolve customer inquiries via email, chat, and phone with 95% satisfaction rate
- Manage support tickets and document cases in CRM system
- Collaborate with technical team to troubleshoot complex issues
- Maintain detailed knowledge base articles and FAQs
- Identify trends and propose process improvements
- Adhere to SLA metrics and response time standards
- Participate in bi-weekly team training sessions
Qualifications
- 1+ years customer service experience
- Proficient in Zendesk and CRM platforms
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- PA residency required for tax purposes