Job Description
Join NexusConnect Solutions as a Remote Customer Support Specialist and become a vital part of our award-winning team! We're seeking tech-savvy individuals in Memphis to deliver exceptional customer experiences from the comfort of your home. This flexible part-time role (20-25 hours/week) offers competitive compensation, comprehensive training, and opportunities for growth in a dynamic tech environment. Enjoy Memphis's vibrant culture while advancing your career without commuting.
Why NexusConnect?
• Industry-leading training program
• Flexible remote schedule
• Health & wellness stipend
• Career advancement pathways
• Collaborative virtual team culture
Responsibilities
- Resolve technical issues via phone, email, and chat for enterprise clients
- Document cases accurately in CRM systems with detailed notes
- Collaborate with engineering teams to troubleshoot complex problems
- Maintain high customer satisfaction scores (CSAT >95%)
- Contribute to knowledge base articles and process improvements
- Participate in bi-weekly team syncs and training sessions
Qualifications
- High school diploma; Associate's degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and troubleshooting tools
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and patience
- Reliable high-speed internet and quiet home office setup
- Available 4-5 hours/day during core business hours (9 AM-5 PM CT)