Job Description
Join TechFlow Solutions as a Remote Customer Support Specialist and transform customer interactions into loyalty! We're seeking a tech-savvy communicator to deliver exceptional service from home. This fully remote role offers flexible hours while solving complex issues with empathy and expertise. Be part of a dynamic team that values innovation and work-life balance in the heart of Fort Worth's growing tech scene.
Why TechFlow? • 100% remote work environment • Industry-leading training programs • Competitive compensation with performance incentives • Collaborative virtual team culture • Growth opportunities in customer experience
Responsibilities
- Resolve technical inquiries via email, chat, and phone with 95% customer satisfaction rate
- Document support cases in CRM systems with precision and detail
- Collaborate with engineering teams to escalate complex technical issues
- Develop self-service knowledge base articles for customer empowerment
- Monitor support queues with 15-minute response time SLA adherence
- Analyze customer feedback to identify process improvement opportunities
- Maintain 95+ case resolution accuracy through quality assurance protocols
Qualifications
- 2+ years experience in technical customer support or helpdesk roles
- Proficiency with Zendesk, Freshdesk, or similar CRM platforms
- Exceptional written and verbal communication skills in English
- Ability to troubleshoot SaaS applications, browsers, and connectivity issues
- High-speed home internet and quiet dedicated workspace required
- Experience with ticket management and knowledge base creation
- Customer-centric mindset with conflict resolution expertise
- Flexible availability including evenings and weekends (20-25 hrs/week)