Job Description
Join our dynamic team as a Remote Customer Support Specialist and become the voice of our brand! We're urgently hiring motivated individuals in Wichita, KS to deliver exceptional customer experiences from home. Enjoy a flexible schedule while making a real impact in a growing tech company. Immediate start available!
As a key member of our support team, you'll resolve customer inquiries via phone, email, and chat, troubleshoot technical issues, and contribute to process improvements. We provide comprehensive training, cutting-edge tools, and a supportive remote work environment.
Responsibilities
- Respond to customer inquiries within 15-minute SLA via multiple channels
- Resolve technical issues using remote desktop tools and knowledge base resources
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex issues
- Identify trends and recommend process improvements
- Maintain 95% customer satisfaction score
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong written and verbal communication skills
- Ability to troubleshoot hardware/software issues
- Self-motivated with excellent time management
- Reliable high-speed internet connection
- Home office setup with quiet workspace