Job Description
Join our award-winning remote team and transform customer experiences from home! Apex Solutions Group is urgently seeking motivated Customer Support Specialists to deliver exceptional service to our Fortune 500 clients. This fully remote position offers competitive compensation, comprehensive benefits, and flexible scheduling while making a real impact. No commute required—just your dedication and expertise!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in CRM systems and escalate complex issues
- Collaborate with cross-functional teams to improve service processes
- Meet/exceed daily KPIs including average handling time and first contact resolution
- Participate in ongoing training to master product knowledge and soft skills
- Identify trends and suggest process improvements to enhance customer experience
Qualifications
- 2+ years of customer service experience in remote/in-office settings
- Proficiency with CRM tools (Salesforce, Zendesk) and MS Office Suite
- Exceptional written/verbal communication and conflict resolution skills
- High-speed internet connection and dedicated home office space
- Ability to work flexible shifts including evenings/weekends as needed
- Associate degree or equivalent certification preferred
- Type 40+ WPM with strong attention to detail