Job Description
Join our award-winning remote team as a Customer Support Specialist and deliver exceptional service to clients across the nation. This urgent hiring opportunity offers the flexibility of 100% remote work with competitive benefits and career growth. We're seeking dynamic individuals to become the voice of our brand through phone, email, and chat support.
Coastal Connect Solutions is a rapidly growing tech company headquartered in Virginia Beach, committed to employee development and work-life balance. Enjoy a collaborative virtual environment with regular team-building activities and ongoing training opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with 95% satisfaction rate
- Manage customer accounts and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve escalated cases
- Maintain detailed documentation of interactions and solutions
- Meet or exceed daily performance metrics (response time, resolution rate)
- Participate in continuous improvement initiatives for support processes
- Contribute to knowledge base articles and training materials
Qualifications
- 2+ years of customer service experience in remote/virtual environments
- Proficiency with CRM platforms (Salesforce, Zendesk, or similar)
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and emotional intelligence
- High-speed home internet and quiet workspace
- Ability to work flexible hours including occasional weekends
- Associate degree or equivalent professional certification
- Experience in SaaS or tech industry preferred