Job Description
Join TechFlow Solutions' award-winning remote team as we urgently expand our customer support division! We're seeking passionate individuals to deliver exceptional service from home with flexible scheduling options. This full-time role offers competitive compensation, comprehensive benefits, and career growth opportunities in a fast-growing tech environment. Perfect for self-motivated professionals seeking work-life balance without sacrificing professional development.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document all interactions in Salesforce CRM with detailed case notes
- Collaborate with product teams to escalate technical issues and improve solutions
- Maintain SLA metrics for response time and resolution efficiency
- Proactively identify upsell opportunities for premium service packages
- Train on new product releases quarterly to maintain expertise
- Participate in team huddles and knowledge-sharing sessions
Qualifications
- 3+ years customer support experience in SaaS or tech industry
- Proficiency with Zendesk, Salesforce, and remote collaboration tools
- Exceptional written and verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to cover evening/weekend shifts during peak seasons
- High-speed home internet (minimum 50 Mbps) and quiet workspace
- Associate degree or equivalent technical certification preferred