Job Description
Join our dynamic remote team immediately! TechFlow Solutions is urgently hiring Customer Support Specialists in Louisville, KY. Enjoy the flexibility of working from home while delivering exceptional service to our global client base. This full-time role offers competitive compensation and comprehensive benefits.
Why join us?
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Flexible scheduling options
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Document interactions in CRM systems
- Collaborate with technical teams on complex issues
- Meet/exceed performance metrics
- Identify process improvement opportunities
- Train on new products and procedures
- Maintain positive customer relationships
- Report trends to management team
Qualifications
- High school diploma or equivalent required
- 2+ years customer service experience
- Proficient with Microsoft Office Suite
- Exceptional written/verbal communication
- Strong problem-solving abilities
- Self-motivated with time management skills
- Reliable high-speed internet connection
- Ability to work flexible hours including weekends