Job Description
Join our dynamic team as a Remote Customer Support Specialist in Oklahoma City! We're urgently hiring talented professionals to deliver exceptional service from home. This full-time role offers competitive compensation, flexible hours, and comprehensive benefits. Be part of a company that values innovation and work-life balance while making a real impact on customer satisfaction.
Why Apply? Immediate start date, remote-first culture, and career growth opportunities. No commute, no office politics—just focused, meaningful work. Perfect for self-motivated individuals with strong problem-solving skills.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to troubleshoot complex issues
- Identify trends in customer feedback to improve service quality
- Meet monthly performance metrics for response time and resolution rate
- Train on new products and processes to maintain expertise
- Uphold company standards for data security and confidentiality
Qualifications
- Minimum 2 years in customer support or related experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent written and verbal communication skills
- Strong problem-solving abilities under pressure
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Preferred: Associate degree or equivalent certification
- Must be authorized to work in the US