Job Description
Join our award-winning remote team and make an immediate impact! GlobalTech Solutions is urgently hiring talented Customer Support Specialists in the Houston area to deliver exceptional service to our global clientele. This fully remote position offers competitive compensation, flexible scheduling, and comprehensive benefits. Perfect for tech-savvy individuals who thrive in dynamic environments and want to advance their careers without commuting.
Why Join Us?
• 100% remote work from anywhere in Houston
• Health, dental, and vision insurance
• 401(k) with company match
• Professional development stipend
• Collaborative virtual team environment
Responsibilities
- Resolve complex customer inquiries via phone, email, and chat within SLA targets
- Document cases accurately in Salesforce CRM system
- Collaborate with engineering teams to escalate technical issues
- Maintain 95% customer satisfaction score through proactive communication
- Conduct product training sessions for enterprise clients
- Identify process improvement opportunities and implement solutions
- Mentor junior support agents during peak hours
Qualifications
- 3+ years in customer support or technical support roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with analytical mindset
- Experience working in remote/virtual teams
- High-speed internet connection and quiet home office setup
- Ability to work flexible hours including weekends during product launches
- Bachelor's degree in Business or related field preferred