Job Description
Join Cleveland's fastest-growing remote support team! We're urgently hiring dedicated Customer Support Specialists to work from home and deliver exceptional service to our clients. This is your opportunity to build a rewarding career with competitive benefits and flexible hours while supporting local Cleveland businesses.
Why work with us? • Comprehensive training program • Health/dental/vision benefits • Paid time off • Career advancement opportunities • Home office equipment provided
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution
- Document cases accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
- Complete weekly training modules to enhance product knowledge
Qualifications
- 1+ years customer service experience
- High-speed internet connection (minimum 50 Mbps)
- Quiet, dedicated workspace at home
- Proficiency with Windows/Mac OS and Microsoft Office
- Excellent written/verbal communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Reliable transportation for occasional in-person meetings