Job Description
Join our dynamic remote team immediately! Apex Solutions Group is urgently seeking a Customer Support Specialist to work from home in Jacksonville, FL. This is your chance to launch your career with a forward-thinking company offering competitive pay and full benefits.
We provide comprehensive training, flexible scheduling, and a supportive virtual environment. Perfect for candidates with 1+ years of customer service experience who thrive in remote settings. Enjoy zero commute time while making a real impact on our clients' success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Utilize CRM systems to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex issues
- Maintain detailed case documentation and quality standards
- Identify process improvement opportunities to enhance customer satisfaction
- Participate in ongoing training to product knowledge updates
Qualifications
- Minimum 1 year customer service experience
- Proficient in Microsoft Office and CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Ability to work independently with minimal supervision
- High-speed internet connection and dedicated home office space
- Excellent written and verbal communication skills
- US work authorization and Jacksonville residency required