Job Description
Join Apex Solutions Group as a Remote Customer Support Specialist and enjoy the perfect work-life balance with our weekend-only shifts! We're seeking tech-savvy professionals to deliver exceptional service from home while earning competitive pay. As a leader in customer experience solutions, we provide cutting-edge tools and comprehensive training to ensure your success. This flexible 16-hour/week role (Saturday/Sunday) includes full benefits eligibility, performance bonuses, and opportunities for advancement. Work from anywhere in Jacksonville with just a reliable internet connection and quiet workspace. Apply today to transform your weekends into a rewarding career!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and troubleshoot technical issues using proprietary CRM software
- Maintain detailed customer records and update information in real-time
- Collaborate with support teams to escalate complex issues when needed
- Meet weekly performance metrics including resolution time and satisfaction scores
- Participate in ongoing training to enhance product knowledge and soft skills
- Contribute to process improvement initiatives through feedback and analysis
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or technical support experience
- Proficiency with CRM platforms and remote communication tools
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Self-discipline to maintain productivity in a home environment
- Availability to work every Saturday and Sunday (8am-8pm shifts)
- Reliable high-speed internet and dedicated workspace