Deskripsi Pekerjaan
Join FlexiWork Solutions and transform your career with our remote Customer Support Specialist role offering weekly pay! We're seeking empathetic professionals to deliver exceptional service while enjoying Chicago's vibrant culture from home. Enjoy competitive compensation, flexible scheduling, and comprehensive benefits including health insurance and 401(k). Your work directly impacts our 500K+ satisfied clients across North America.
Why Choose Us?
• Weekly paycheck processing
• Full remote work with flexible hours
• Career advancement opportunities
• Cutting-edge tech tools provided
• Collaborative virtual team environment
Tanggung Jawab
- Handle 30+ daily customer inquiries via phone, email, and chat
- Resolve technical issues and product questions with 95% first-contact resolution
- Document cases accurately in Salesforce CRM while maintaining SLAs
- Collaborate with engineering teams to escalate complex technical bugs
- Contribute to knowledge base articles and process improvements
- Participate in weekly virtual team training and feedback sessions
Kualifikasi
- 3+ years customer support experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce preferred)
- Excellent written and verbal communication skills
- Technical aptitude for troubleshooting software/hardware issues
- Ability to work independently with minimal supervision
- High school diploma; Associate's degree preferred
- Authorized to work in the United States