Job Description
Join NexusConnect Solutions as a Remote Customer Support Specialist and experience the freedom of working from anywhere in Louisville, KY with weekly pay! We're seeking empathetic professionals to deliver exceptional service to our growing client base. Enjoy competitive hourly rates, flexible scheduling, and comprehensive training. This is your opportunity to build a rewarding career while maintaining work-life balance in the comfort of your home office.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders and troubleshoot technical issues for SaaS products
- Update CRM records and maintain detailed documentation
- Collaborate with technical teams to resolve complex escalations
- Meet weekly performance metrics for response time and resolution
- Participate in ongoing product training and team workshops
Qualifications
- 2+ years in customer support or technical assistance roles
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written and verbal communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision
- Available to work flexible shifts including evenings/weekends
- High school diploma or equivalent; bachelor's preferred