Job Description
Join FlexiWork Solutions as a Remote Customer Support Specialist and enjoy the flexibility of remote work with weekly pay! We're seeking a dedicated professional to deliver exceptional service to our growing client base in the Baltimore area. This full-time remote position offers stability, competitive compensation, and the opportunity to make a real impact.
Why Join Us?
• Weekly direct deposit pay
• Comprehensive training and ongoing support
• Modern remote work environment
• Career advancement opportunities
• Health benefits (full-time employees)
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues, billing questions, and service disruptions efficiently
- Document interactions accurately in our CRM system
- Collaborate with technical teams to escalate complex issues
- Maintain high customer satisfaction metrics (CSAT >90%)
- Participate in weekly team meetings and training sessions
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or technical support experience
- Strong written and verbal communication skills
- Proficiency with CRM software and ticketing systems
- Ability to troubleshoot basic technical issues (internet, software)
- Self-motivated with excellent time management skills
- Reliable high-speed internet connection and quiet workspace
- Authorized to work in the United States