Job Description
Join FlexHire Solutions and transform your career with our remote Customer Support Specialist role featuring weekly pay! Based in Jacksonville, FL, we're seeking tech-savvy professionals to deliver exceptional virtual support while enjoying work-life flexibility. This full-time opportunity offers competitive compensation, comprehensive training, and the chance to grow with an innovative industry leader. If you're passionate about problem-solving and thrive in remote environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Utilize Zendesk and CRM tools to document cases and track resolution metrics
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify trends in customer feedback to improve service protocols
- Maintain product knowledge through weekly training sessions
- Meet/exceed 20+ daily resolution targets while maintaining quality standards
Qualifications
- 2+ years of remote customer support experience
- Proficiency in CRM systems (Zendesk/Salesforce preferred)
- Exceptional written/verbal communication skills
- High-speed internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Typing speed of 60+ WPM with 98% accuracy
- Valid US work authorization and bank account for weekly pay