Job Description
Join FlexPay Solutions as a Remote Customer Support Specialist and enjoy the freedom of working from anywhere with weekly pay! We're seeking a tech-savvy professional to deliver exceptional customer experiences while supporting our growing client base. This full-time remote position offers competitive compensation, flexible hours, and comprehensive training. If you're passionate about problem-solving and thrive in a dynamic environment, apply today to start your career with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and product questions using our proprietary CRM system
- Document interactions accurately in our ticketing system for quality assurance
- Collaborate with technical teams to escalate complex issues efficiently
- Meet weekly performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficient in CRM software and Microsoft Office Suite
- Strong typing skills (40+ WPM) with clear written and verbal communication
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Must be available for evening/weekend shifts based on client needs