Job Description
Join our dynamic remote team at NOLA Connect Solutions and experience the perfect blend of professional growth and local pride! We're seeking a dedicated Customer Support Specialist to deliver exceptional service from the comfort of your New Orleans home. Enjoy weekly paychecks, comprehensive benefits, and the flexibility to work while staying connected to our vibrant community. As a key member of our support team, you'll resolve customer inquiries with empathy and efficiency, directly impacting our mission to empower local businesses through technology.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Manage ticketing system and maintain accurate documentation of all interactions
- Collaborate with technical teams to troubleshoot complex issues
- Identify opportunities to improve customer experience and service protocols
- Participate in weekly team meetings and training sessions
- Monitor support metrics and maintain SLA compliance
- Contribute to knowledge base development for self-service resources
Qualifications
- 3+ years in customer support or similar role
- Proficiency with CRM platforms (Zendesk/Salesforce preferred)
- Exceptional communication skills and problem-solving abilities
- Strong typing speed (60+ WPM) and multitasking capability
- High-speed home internet and quiet workspace
- Experience with remote work tools (Slack, Zoom, Asana)
- Associate's degree or equivalent technical certification
- Fluency in English with strong writing skills