Job Description
Join BaltiTech Solutions, a leading tech innovator based in Baltimore, MD, and enjoy the flexibility of remote work with weekly pay! We're seeking a dedicated Customer Support Specialist to join our dynamic team. This full-time remote position offers competitive compensation, comprehensive benefits, and the opportunity to make a real impact while working from anywhere in the Baltimore metro area or beyond. If you're passionate about customer service and thrive in a flexible environment, apply today!
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software problems
- Document cases accurately in CRM systems
- Collaborate with engineering teams to escalate complex issues
- Monitor support tickets and maintain SLA compliance
- Develop product knowledge through continuous training
- Contribute to improving support processes and documentation
Qualifications
- 2+ years of customer support experience
- Proficiency with Zendesk or similar support platforms
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- High-speed internet connection and quiet home office
- Associate degree or equivalent technical certification
- Experience with SaaS products preferred
- Available for occasional weekend shifts (1-2 times/month)