Job Description
Join Phoenix Connect Solutions, a leader in remote workforce innovation, as a Customer Support Specialist! Enjoy the flexibility of 100% remote work while making a tangible impact. We pride ourselves on our supportive culture, cutting-edge technology, and commitment to employee growth. With weekly paychecks and comprehensive benefits, you'll have the stability to thrive professionally and personally. Your expertise will directly shape our client experience as we continue expanding our footprint in the Phoenix tech corridor.
Why Choose Us?
• Weekly direct deposits
• Comprehensive health/dental/vision benefits
• Monthly performance bonuses
• Professional development stipend
• Flexible scheduling options
Responsibilities
- Handle 50+ inbound/outbound customer inquiries daily via phone, chat, and email
- Resolve technical issues using CRM systems and remote diagnostic tools
- Document cases accurately in Salesforce with detailed resolution notes
- Collaborate with Tier 2 engineers for complex technical escalations
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in daily team huddles and monthly training sessions
Qualifications
- High school diploma or equivalent (Bachelor's preferred)
- 2+ years customer service experience in remote or hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Strong typing skills (45+ WPM) with accurate data entry
- Reliable high-speed internet connection (minimum 20 Mbps)
- Ability to work independently with minimal supervision
- Availability for evening/weekend shifts based on client needs