Job Description
Join FlexiCorp Solutions as a 100% remote Customer Support Specialist with weekly pay! We're seeking dedicated professionals to deliver exceptional service while enjoying the flexibility of working from anywhere in California. As a leader in innovative tech solutions, we prioritize work-life balance and offer competitive benefits including health insurance and professional development opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases in CRM system while maintaining accurate call logs
- Collaborate with technical teams to resolve complex issues
- Proactively identify process improvements for customer experience
- Meet weekly performance metrics including handle time and resolution rates
- Participate in monthly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years in customer support or similar role
- Proficient with Zendesk, Salesforce, or equivalent CRM platforms
- Strong written and verbal communication skills
- Ability to work independently in remote environment
- Experience with troubleshooting software/hardware issues
- High-speed internet connection and quiet home office space
- Valid California work authorization required