Job Description
Join Nashville's fastest-growing remote work platform! NexaConnect Solutions is seeking passionate Customer Support Specialists to deliver exceptional service from home. Enjoy weekly pay, flexible scheduling, and comprehensive training. Be part of a team that values work-life balance while making tangible impacts.
Why You'll Love This Role:
- Weekly paycheck (no more waiting!)
- 100% remote work
- Health/dental/vision benefits
- 401(k) with matching
- Professional development stipend
Responsibilities
- Resolve customer inquiries via phone, chat, and email within 15-minute SLA
- Document cases in CRM with 99% accuracy
- Collaborate with Tier 2 engineers for complex technical issues
- Participate in daily team huddles and bi-weekly training sessions
- Maintain 95% customer satisfaction score
- Identify trends to improve product experience
- Adhere to HIPAA/GDPR compliance standards
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient in Zendesk and Salesforce platforms
- High-speed home internet (minimum 50 Mbps)
- Quiet, dedicated workspace
- Ability to work flexible hours including evenings/weekends
- US citizenship or valid work authorization
- Pass background/drug screening