Job Description
Join Apex Global Solutions as a Remote Customer Support Specialist and enjoy the freedom of working from home with weekly pay! We're seeking dedicated professionals to deliver exceptional service to our NYC-based clients. No commute, flexible schedule, and competitive compensation await you. Become part of our dynamic team and grow your career while maintaining work-life balance.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Update CRM records and document all customer interactions
- Collaborate with technical teams to resolve complex issues
- Meet weekly performance metrics for response time and resolution
- Identify upsell opportunities and promote company services
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote/hybrid setting
- Proficient in Zendesk, Salesforce, or similar CRM tools
- Excellent written and verbal communication skills
- Strong problem-solving abilities with attention to detail
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including weekends as needed